Premium Up is your chance to request for an upgrade to Premium Flatbed on an Air Asia X flight at a great price that suits your budget.
It's a simple 3-step process:
You can Upgrade at a price that suits you. The cost of the service is the amount you define when making the request and is charged on top of an already purchased booking (no additional fees apply).
A minimum price may apply depending on route and availability. This will be clearly shown during the request process.
Air Asia X retains sole discretion to set or adjust the minimum price whenever it deems it appropriate.
AirAsia X Premium Up is only available if:
Please note, Air Asia X retains the sole discretion to decide which flights, bookings and passengers are eligible for Premium Up.
You can view the Premium Up Terms & Conditions here.
Premium Up is not guaranteed because availability depends on other passengers’ requests and the quantity of Premium Flatbed seats available on the particular Air Asia X flight concerned. We also consider a range of other factors when accepting or denying a request (e.g. the original flight price and added services in the original flight booking).
Unlike fixed-price Premium Flatbed upgrades (made through Manage my Booking on AirAsia.com or at the check-in desk), Premium Up requests are not confirmed at the time of submission and are subject to availability.
Once you have booked your flight, you can request Premium Up at your convenience on PremiumUp.AirAsia.com or via the Premium Up email you receive. If your request is accepted, you can enjoy the full Premium Flatbed experience.
This service is provided by AirAsia X in partnership with Caravelo and can be requested on PremiumUp.AirAsia.com, after purchase of your economy class flight with Air Asia X.
With Premium Up you can get a premium service at your desired price! Once you have booked your flight, you can request for an upgrade on a standby basis. Remember you'll only be charged if and when your bid is accepted. We are sure that you will love the superior experience we offer with our Premium Flatbed cabin.
Premium Up comes with a lot of benefits:
Premium Up comes at a great price because it is subject to availability and can only be confirmed shortly before departure.
The deadline for placing a Premium Up Request is 26 hours before departure. Requests cannot be entered or modified after the deadline has passed.
Yes, you can request for different AirAsia X flights individually.
Yes, you can modify or cancel your Request up to 26 hours before departure.
However, please note that after your Request is accepted or declined, no changes, cancellations or refunds are possible.
If your Request is accepted, your selected AirAsia X flight will be upgraded to Premium Flatbed and you will get to indulge in a premium flying experience! At this moment your credit card will be charged. You will then be able to check-in for your flight.
If your Request is declined, your AirAsia X booking remains unchanged and no charge will be made.
No, once your Request is declined you won't be able to place a new request for the same flight. However, you can still place a request for other eligible flights in the same booking.
We take your card details and payment authorisation from you at the time you place your request. However, payment is only collected if and when your Premium Up request is accepted. You will be automatically charged the amount that you request. This amount is non-refundable once accepted.
You can only request Premium Up for your whole party together.
If your request is accepted, all passengers of your booking are upgraded to Premium Flatbed for the flight concerned.
You will be notified by email at least 24 hours before the scheduled departure time of your flight.
If you have already purchased meals, bags, or a seat reservation, these will be cancelled and no refund can be granted. Your booking will be modified to grant you the equivalent perks that come with Premium Up - 40kg baggage allowance, complimentary meal and a Premium Flatbed seat.
You can view the status anytime by accessing your Premium Up request on premiumup.airasia.com.
There are no hidden fees whatsoever. The service you get is the only service you pay for. The full price you will pay if your request is accepted is the one indicated when you submit the request. If your request is rejected, you don't pay anything.
Air Asia X does not charge any credit or debit card fees. However, your card issuer may charge you commission or transaction fees over which Air Asia X has no control – please check with your card issuer.
Yes, your payment details are stored safely at all times according to the international payment standards and laws that prevail.